Shipping policy
Shipping Policy
Last Updated: September 16, 2026
Thank you for shopping at LumiTress.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully authorized.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may increase during holidays, promotional periods, or periods of unusually high demand.
Delivery Estimates
Estimated delivery times are shown during checkout where available.
Delivery times are estimates and are not guaranteed.
Actual delivery times may be affected by:
Carrier delays, customs inspections, weather conditions, holidays, delivery destination, and other circumstances outside our reasonable control.
Shipping Confirmation
Once your order has shipped, you may receive an email containing tracking information.
Tracking information may take some time to update after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you discover an address error, contact us immediately at:
We will attempt to make the correction before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment.
LumiTress is not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer, except where otherwise required by law.
Lost or Delayed Packages
If tracking shows unusual delays, please contact us so that we can assist with an investigation.
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier before contacting us.
International Orders
International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their local authorities.
Unless otherwise stated at checkout, these charges are not included in the product price.
Multiple Shipments
An order containing multiple products may occasionally arrive in separate packages.
If this occurs, you may receive more than one tracking number.