Return & Refund Policy

Last Updated: September 16, 2026

At LumiTress, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

Return Eligibility

We accept eligible return requests submitted within 30 days of delivery.

To qualify for a return, the product must be:

• Unworn, unused, and unwashed
• Free from odors, makeup, hair products, styling products, or other signs of use
• In its original condition
• Returned with all original packaging, tags, lace, accessories, and protective materials intact
• Accompanied by proof of purchase

For hygiene reasons, wigs and hair products that have been worn, cut, washed, dyed, chemically treated, altered, styled with heat, or otherwise modified may not be eligible for return.

Removing, cutting, or altering the lace may be considered evidence that the product has been used.

How to Request a Return

Before returning any product, please contact us at:

support@lumitress.shop

Please include:

Your order number, the item you wish to return, the reason for the return, and photographs where appropriate.

Do not send products back without first receiving return instructions from LumiTress.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.

Please provide your order number and clear photographs showing the issue.

If we confirm that the item is defective, damaged in transit, or incorrectly fulfilled, we may provide a replacement, refund, or other appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been worn or used
• Products with cut or altered lace
• Washed, dyed, bleached, curled, straightened, chemically treated, or modified wigs
• Products damaged after delivery due to improper use or care
• Items missing original packaging or accessories
• Gift cards
• Final-sale or clearance items when clearly identified as final sale before purchase

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or card issuer to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is caused by our error or required by applicable law.

Return Shipping

Unless the product was damaged, defective, or incorrectly shipped, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service.

LumiTress is not responsible for return packages lost before they are delivered to us.

Exchanges

If you would like another product, please contact us at support@lumitress.shop.

Depending on availability, we may offer an exchange or ask you to return the original product and place a new order.